Privacy Policy

Zuro is a nicotine-free lifestyle brand based in Australia. We make flavoured passive devices and a free companion app to help you stay on track with your nicotine-free goal. This policy explains what information we collect, how we use it, and how we protect it.

For any privacy questions, contact us at privacy@zuroair.com

When you shop with us or use the Zuro app, we may collect the following:

Contact information: your name, email address, phone number, and delivery address when you place an order.

Payment information: processed securely through Shopify Payments or a third party payment provider. We never store your full card details.

Account information: if you create an account, we store your login credentials and order history.

App information: if you use the Zuro app, we may collect progress data, check-in history, and notification preferences. This data is stored securely and used only to personalise your experience.

Usage data: pages visited, time on site, and device type, collected through analytics tools such as Google Analytics.

Communications: if you contact us by email or through the app, we keep a record of that conversation.

We use your information to:

Process and fulfil your orders.

Send order confirmations and shipping updates.

Respond to your questions and support requests.

Send you updates, offers, and product news if you have opted in to marketing.

Improve our website and app experience.

Meet our legal obligations.

We do not sell your personal information to third parties. Ever.

If you subscribe to our emails, you will hear from us about new flavours, offers, and brand updates. You can unsubscribe at any time using the link at the bottom of any email.

We use Klaviyo to manage our email communications.

Our website uses cookies to remember your preferences, keep your cart active, and understand how people use our site.

You can control cookies through your browser settings at any time. Disabling cookies may affect some features of the site.

We work with a small number of trusted third parties to run our business:

Shopify: our e-commerce platform and payment processor.

Klaviyo: email marketing.

Google Analytics: website analytics.

Meta: advertising and retargeting if you have interacted with our ads.

Our shipping and fulfilment partners: to deliver your order.

All third parties are required to handle your data in accordance with applicable privacy laws.

Your data is stored securely using industry standard protections. We take reasonable steps to protect your information from unauthorised access, loss, or misuse.

Our store is hosted on Shopify, which maintains its own robust security standards. The Zuro app uses encrypted storage for all personal and progress data.

You have the right to:

Access the personal information we hold about you.

Ask us to correct any inaccurate information.

Ask us to delete your information, subject to legal requirements.

Opt out of marketing at any time.

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, contact us at privacy@zuroair.com

Zuro products and services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their information, please contact us and we will remove it promptly.

We may update this policy from time to time. When we do, we will update the date at the top of this page. Continued use of our site or app after any changes means you accept the updated policy.

Questions about your privacy? We are happy to help.

Email: privacy@zuroair.com

Brand: Zuro

Website: zuroair.com